Keyword Details: Long Term Care Ombudsman Programs
Programs that investigate and attempt to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.
Provides ombudsman services to IRIS enrollees, potential enrollees. An Ombudsman is an advocate. The ombudsman can assist individuals living in their own homes, supported apartments or any other residential settings. The IRIS Ombudsman Program offers many free services, including:
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You can also contact the Better Business Bureau by phone: (800) 273-1002 or access their website: https://www.wisconsin.bbb.org
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