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Kenosha ADRC Resource Library

Division of Quality Assurance- DQA

Physical Addresses:
201 E Washington Avenue
Madison, WI 53703
Mailing Addresses:
WISCONSIN DEPARTMENT OF HEALTH SERVICES
201 E WASHINGTON AVENUE, ROOM E300
MADISON, WI 53703
Phone Numbers:
(Click to open in Google Maps )
Program Info:
Operating Agency:
Division of Quality Assurance
In Charge:
Hours:
Call for details.
Eligibility:
None
Fees:
None
Intake Process:
Call for details. Complaints can be made by phone or registered on-line.
Program Licenses
Accessibility:
Not Applicable,
Languages:
English,
Website(s):
https://www.dhs.wisconsin.gov/guide/complaints.htm
Email(s):
Keywords:
Abuse, Facility, Adult Family Home, Abuse/Compl, AFH, Abuse/Complaint, Assisted Living Facilities, Assisted Living, Abuse/Complaint, CBRF, Abuse/Complaint, Complaint, Caregiver, Complaint, Health Provider, Complaints, Facility, Complaints, Provider, Neglect, Facility, Nursing Home, Abuse/Complaint, Palliative Care, Skilled Nursing Facility, Abus,
Last Updated:
4/20/2026
Program Description:
The Division of Quality Assurance (DQA) is responsible for assuring the health, safety, and welfare of persons using health and community care provider services in Wisconsin. If any individual believes that a caregiver or DQA regulated health or residential care provider has violated state or federal laws pertaining to regulated entities, that individual has the right to file a complaint with DQA. Any issues and concerns involving quality of care or quality of life, including, but not limited to abuse, neglect, lack of staffing, unsafe conditions, poor care, mistreatment, transfers, discharges, and caregiver misconduct. The identity of the person filing the complaint is not disclosed to the provider by DQA. The complainant may provide a name, address, and phone number when filing a complaint. This information is required if the person would like to receive written notification of receipt of the complaint and notification of the outcome of the complaint investigation. Complaints may be filed anonymously. There are several ways to file a complaint against a provider regulated by DQA. You may use one of these methods or you may use an option specific to a provider type: File a complaint online by emailing DQA at dhswebmaildqa@wisconsin.gov(link sends e-mail). Call the toll-free number to file a complaint by dialing 800-642-6552. Leave a voice mail message and your call will be returned by the next working day. SD, NH, Assisted Living, SHC, HHC, Hospice, Legal

This information is provided as is with no guarantee as to the accuracy of the information. Information is considered to be accurate as of the date of the last update, printed above. Aging & Disability Resource Center may not be held liable for misuse of this information.

The ADRC does not recommend or screen the businesses or service organizations in our data base and is not responsible for any vendor business policies. Please use your discretion when calling for services, requesting estimate, reviewing references and licensure. For professional license information, you can contact the Wisconsin Department of Regulation and Licensing by phone: (608) 266-2112, or access their website: https://licensesearch.wi.gov/.

Please contact the ADRC if you need additional assistance or have any additional questions Kenosha County ADRC 8600 Sheridan Road; Kenosha, WI 53143 phone: 262-605-6646; email: adrc@kenoshacounty.org Hours: Monday-Friday 8:00am-5:00pm.

You can also contact the Better Business Bureau by phone: (800) 273-1002 or access their website: https://www.wisconsin.bbb.org

Copyright © Kenosha County 2022

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