Family Care, Partnership and IRIS Ombudsman Program

Physical Addresses:

1205 South 70th Street, Suite 500
Milwaukee, WI 53214

Mailing Addresses:

1205 SOUTH 70TH STREET, SUITE 500
MILWAUKEE, WI 53214

Phone Numbers:

Type

Phone Number

Extension

Notes

Toll-free

(800) 928-8778

Fax Number

(833) 635-1968

(Click to open in Google Maps )

Program Info:

Disability Rights Wisconsin

Monday-Friday, 8:30am-5:00pm.

Family Care, Partnership, and IRIS enrollees age 18-59 and people who are eligible for these programs but haven’t enrolled yet. If you are age 60 or over you can contact the Board on Aging and Long-Term Care Ombudsman: 1-800-815-0015

None

Call for details

Call for details,

*Translation services available by request, English,

https://disabilityrightswi.org/program/family-care-and-iris-ombudsman-program/

Advocacy, Advocacy, Seniors, Disabled, Advocacy, Family Care, IRIS, Long Term Care Ombudsman Programs, Ombudsman, Partnership, Senior, Advocacy, State Medicaid Waiver Appeals/Complaints,

4/21/2026

Program Description:

Provides ombudsman services to IRIS enrollees, potential enrollees. An Ombudsman is an advocate. The ombudsman can assist individuals living in their own homes, supported apartments or any other residential settings. The IRIS Ombudsman Program offers many free services, including: - Provide information and education on rights - Inform applicants and members of services and supports in the benefit package. - Investigate, resolve and mediate issues - Work with enforcement agencies - Represent consumers in grievances and hearings The program can help IRIS enrollees, or potential enrollees, their guardians and families with issues such as: - Consumer choice and involvement in service planning - Quality and quantity of services - Consumer direction in services - Appropriate notice and explanation before any reduction in services - Access to meaningful employment - Choice of living arrangement - Access to IRIS services for young adults transitioning from the school system.