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Kenosha ADRC Resource Library

Greyhound Bus Line

Physical Addresses:
5414 13th Avenue
Kenosha, WI 53140
Mailing Addresses:
PO BOX 660362
DALLAS, TX 75266
Phone Numbers:

Program Info:
Operating Agency:
In Charge:
Hours:
Monday-Friday, 4:55am-7:30pm limited 7:30pm-12:30am; Saturday, 9:00am-4:00pm; Sunday and Holidays, No Service.
Eligibility:
None
Fees:
Varies. Seniors age 62 and older, are eligible for a 5% discount, with proof of age; Veterans and active duty service members are eligible for 10% off full prices; Call for full details about fares for persons with disabilities
Intake Process:
Call to purchase tickets or book online. **Call toll-free to book your ticket over the phone ($25 fee applies)
Program Licenses
Accessibility:
Call for details,
Languages:
*Translation services available by request, English,
Website(s):
Email(s):
Keywords:
Last Updated:
1/29/2026
Program Description:
Provides bus transportation throughout North America. If you have a disability, we'll do everything we can to help you have a comfortable journey when you ride with Greyhound. While some disabilities and needs may be obvious to our employees, others are not and you may be served by several different representatives of Greyhound along the way. It is essential that you ask for assistance at each location where you need help, including each driver if you have different drivers for multiple legs of your trip. If you are having trouble purchasing tickets electronically due to a disability, one of our Customer Service Representatives will be happy to help you by phone at 1-800-752-4841 and waive the standard convenience fee after confirming that your inability to book electronically is due to your disability. You may also email Greyhound if you are having problems due to your disability: ADA.support@greyhound.com. Here are a few additional number that might also be useful: •TTY/TDD: 1-800-345-3109 •Spanish/Español: 1-800-531-5332 1.When booking your trip, say if you’re traveling with a wheelchair or mobility scooter, and if you plan to sit in it during your journey. If you're booking online, you can select this when you enter the number of passengers. 2.Each Greyhound bus can fit two passengers sitting in a wheelchair or mobility scooter ( remove seats to give you plenty of space). Book your ticket as far in advance as possible to get one of the two spots on your preferred journey. 3.Don’t have to show proof of your disability, or let us know beforehand if you’re disabled (but knowing in advance can help us prepare for you SD, Transportation

This information is provided as is with no guarantee as to the accuracy of the information. Information is considered to be accurate as of the date of the last update, printed above. Aging & Disability Resource Center may not be held liable for misuse of this information.

The ADRC does not recommend or screen the businesses or service organizations in our data base and is not responsible for any vendor business policies. Please use your discretion when calling for services, requesting estimate, reviewing references and licensure. For professional license information, you can contact the Wisconsin Department of Regulation and Licensing by phone: (608) 266-2112, or access their website: https://licensesearch.wi.gov/.

Please contact the ADRC if you need additional assistance or have any additional questions Kenosha County ADRC 8600 Sheridan Road; Kenosha, WI 53143 phone: 262-605-6646; email: adrc@kenoshacounty.org Hours: Monday-Friday 8:00am-5:00pm.

You can also contact the Better Business Bureau by phone: (800) 273-1002 or access their website: https://www.wisconsin.bbb.org

Copyright © Kenosha County 2022

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