Lifeline Program- Public Service Commission
Physical Addresses:
North Tower, 6th Floor
4822 Madison Yards Way
Madison, WI 53705-9100
4822 Madison Yards Way
Madison, WI 53705-9100
Mailing Addresses:
PO BOX 7854
MADISON, WI 53707-7854
MADISON, WI 53707-7854
Phone Numbers:
| Type | Phone Number | Extension | Notes |
|---|
| Main phone | (608) 267-3595 | Wisconsin Phone Helpline | |
| Toll-free | (800) 225-7729 | ||
| Fax Number | (608) 266-3957 |
Operating Agency:
In Charge:
Peter Jahn (PSCW Staff)
Hours:
Monday-Friday, 7:45am-4:30pm.
Eligibility:
Be in a household that receives benefits from at least one of the following: WI Homestead Tax Credit, Wisconsin Works (W2), Medical Assistance (MA), Food Share, Supplemental Security Income, Low Income Home Energy Assistance Program, Badgercare
Fees:
None
Intake Process:
To enroll you must contact your phone provider or eligible telecommunications carrier. See list here:
https://psc.wi.gov/Documents/USF/ETCServiceProviders.pdf
Program Licenses
Accessibility:
Call for details,
Languages:
English,
Website(s):
Email(s):
Keywords:
Benefits, Computer/Internet Access, Financial Assistance, Utility, Internet Service Payment Assistance, Internet, Financial Assistance, Internet/Computer Access, Phone, Financial Assistance, Telephone, Financial Assistanc, Utility Assistance,
Last Updated:
12/23/2025
Program Description:
The Lifeline program provides low-income Wisconsin residents affordable access to essential telecommunications services by discounting the cost of phone, cell, and internet services. You need to talk to a Lifeline provider. Many, but not all, cellular and traditional telecommunications providers offer Lifeline. Many internet service providers (ISPs) may offer Lifeline, or discounted service like Lifeline. You must contact a provider that is participating in the Lifeline program. This depends on which type of service(s) you have, but your discount could be up to $18.50 per month. Alternatively, your provider may give you some number of free calls, texts, and broadband per month. Your service provider can tell you what forms of Lifeline it offers.
**One person per household may receive a Lifeline discount. If you live with someone who receives the Lifeline benefit, but is not a part of your household, you may still qualify. Complete the Household Worksheet at LifelineSupport.org. Enrollment in Lifeline does not protect subscribers from disconnection due to unpaid phone bills. If you have an outstanding debt with your phone or internet provider, but you are eligible, you must make payment arrangements before starting service.
- Wisconsin Phone Helpline (608-267-3595 or (800) 225-7729 / Monday through Friday from 7:45 am - 4:30 pm)
SD/Handout files Telephone Financial Assistance