MTM

Please Note: If you have a medical emergency you should call 911. Two business day notice is required for all non emergency medical trips. Requesting Transportation With MTM (formerly VEYO) - Providers and members can call 866-907-1493 to request rides for eligible members. In addition, health care facilities can access a dedicated portal, called MTM Link to quickly book and manage rides for members. This portal can be used for one or multiple facilities, is accessible via web browsers, and does not require any software installation. There are a number of service enhancements that will be provided by MTM This includes the following: • A dedicated NEMT management unit will be available to support rides related to critical appointments (such as dialysis, cancer treatments, hospital services, or dental emergencies). • If a member calls MTM to request a ride, and that request is denied, members will have the option of requesting an immediate third-party review of that denied request. • There will be additional call center standards aimed at improving member experience, including faster call response during peak hours. • You now have access to improved self-service tools to schedule rides and claim trips for mileage reimbursement through the MTM Link Member mobile app. Using this app, you can schedule and manage your rides without calling MTM. That means you can manage your rides at the time that is best for you, with no need to wait on hold to speak to a representative. You can also use the app to schedule and claim your GMR trips, allowing you to receive reimbursement quicker. Note: This change in transportation managers will not affect emergency transportation services under Wisconsin Medicaid or BadgerCare Plus. not changing. Complaint can be made by calling, or by email - Call 866-907-1493 - Email QM@mtm-inc.net You may be able to schedule rides with MTM if you are enrolled in one of the following programs: - Wisconsin Medicaid (including IRIS) - BadgerCare Plus - Family Planning Only Services - Tuberculosis-Related Services-Only Benefit - BadgerCare Plus Express Enrollment for Children and Pregnant Women NOTE: -If you are enrolled in Family Care or Family Care Partnership, call your care manager. -If you are at a nursing home, the nursing home will arrange your transportation. SD, Transportation