Medigap Part D and Prescription Drug Helpline
Physical Addresses:
Board on Aging and Long Term Care
1402 Pankratz St., Suite 111
Madison, WI 53704
1402 Pankratz St., Suite 111
Madison, WI 53704
Mailing Addresses:
BOARD ON AGING AND LONG TERM CARE
1402 PANKRATZ ST SUITE 111
MADISON, WI 53704
1402 PANKRATZ ST SUITE 111
MADISON, WI 53704
Phone Numbers:
| Type | Phone Number | Extension | Notes |
|---|
| Main phone | (800) 242-1060 | Supplements/Advantage | |
| Alternate phone | (855) 677-2783 | Part D/ Prescription Drug Helpline | |
| Fax Number | (608) 246-7001 | ||
| Alternate phone | (800) 926-4862 | Part D/Disability Drug Helpline, under age 60 |
Operating Agency:
In Charge:
Hours:
Monday-Friday, 8:00am-4:30pm.
Eligibility:
Medicare beneficiary, including disabled Wisconsin residents, and those age 65 and over
Fees:
None
Intake Process:
Call for details
Program Licenses
Accessibility:
Full accessibility,
Languages:
*Translation services available by request, English,
Website(s):
Email(s):
Keywords:
Last Updated:
9/23/2025
Program Description:
The Medigap Part D and Prescription Drug Helpline is operated by the Wisconsin Board on Aging and Long Term Care. Helpline counselors are available to provide information and assistance to Wisconsin Medicare beneficiaries of all ages and their families regarding the various Medicare prescription drug programs, including costs, eligibility and benefit coverage. Helpline counselors can assess eligibility for low income assistance, Wisconsin Senior Care, importation drug services, and other prescription drug options. In addition, the Helpline provides information and assistance with Medicare prescription drug complaints, grievances, appeals and enrollment problems.
Contacts:
- Medigap Helpline: Supplements/Advantage (800) 242-1060
- Part D/Prescription Drug Helpline (855) 677-2783
- Social Security (800) 772-1213
- Medicare (800) 633-4227
SD