Office of Caregiver Quality
Physical Addresses:
1 W Wilson St RM 1150
Madison, WI 53703
Madison, WI 53703
Mailing Addresses:
OFFICE OF CAREGIVER QUALITY
PO BOX 2969
MADISON, WI 53701-2969
PO BOX 2969
MADISON, WI 53701-2969
Phone Numbers:
| Type | Phone Number | Extension | Notes |
|---|
| Main phone | (608) 261-8319 |
Operating Agency:
In Charge:
Hours:
Call for details.
Eligibility:
Clients or family, friends of a person receiving care by a credentialed or non-credentialed caregiver, or any other staff of a DQA regulated provider
Fees:
None
Intake Process:
Call to register a complaint or for information, (800) 642-6552 Complaint Line
Program Licenses
Accessibility:
Not Applicable,
Languages:
English,
Website(s):
Email(s):
Keywords:
Abuse, Facility, Complaint, Caregiver, Complaint, Non-credentialed, Complaints, Facility, Neglect, Facility,
Last Updated:
4/20/2026
Program Description:
Responsible for receiving, screening and investigating statewide allegations of caregiver misconduct, (abuse or neglect of client or misappropriation of a client's property) by credentialed, non-credentialed caregivers, and professional staff from all DQA regulated facilities.
OCQ documents findings and facts to determine whether a finding of misconduct can be substantiated against the accused caregiver and then enters the substantiated findings on the Wisconsin Caregiver Misconduct Registry.
OCQ is responsible for conducting caregiver background checks on owners, board members and nonclient residents of regulated facilities at the time of license application or change and at least once every four years after that date.
https://www.dhs.wisconsin.gov/publications/p6/p63159.pdf
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